Fiverr is a popular marketplace that you can use to find many freelancers from around the world. There you can outsource different tasks of your business for a good price with a great chance of receiving quality work.
Like on any other freelancing platform there are things you should know when buying services on Fiverr. Here in this article, we will give you some effective knowledge about the benefits of Fiverr, how it works, and what to avoid when outsourcing your tasks.
What Is Fiverr?
Founded in 2010 Fiverr stands as one of the most popular freelancing platforms having over 2.4 million active buyers from around the world. It works in a simple way that connects buyers to the sellers who are willing to complete any digital task that you or your business needs.
The sellers work remotely by offering services, so-called GIGs. They can set up the price and service packages for their GIGs, and buyers can view and buy them.
Whether you need a copywriter to write you a book, or an interior designer to design your new home, this platform has pretty much everything.
Why You Should Use Fiverr.com?
There are mainly two reasons why Fiverr is such a powerful freelancing network. First, you can find and purchase your desired service in a matter of minutes without necessarily posting job proposals or signing long-term contracts. Secondly, Fiverr offers the most affordable prices on the market and there you can get your business tasks done for a bargain.
But that’s not all – there are more reasons why you or your business may want to use Fiverr.com:
– Huge range of services
Simply said – Fiverr is a marketplace for all types of online businesses and budgets. People get excited by the different types of GIGs offered by Fiverr’s sellers. Many of them are professional, flexible, and very creative figuring out many ways to help business owners.
If you have a certain task in mind that you need to complete online, 99% of the time you will find it on Fiverr.
For example, there are plenty of web designers, logo creators, writers, SEO experts, WordPress experts, influencers, social media managers, virtual assistants, and many other specialists who are ready to work for you.
What is more, almost every GIG on Fiverr offer different service packages that allow buyers to customize the orders to match their needs.
– Different types of prices
The minimum order for a GIG on Fiverr is $5. However, the sellers are completely free to set any higher prices for their services.
Usually, the $5 GIGs are for simple tasks or the tasks from beginner sellers that want to build a reputation on the platform. There you can take a big advantage if a seller is skilled, and charges less for his services, just because he is new on the platform.
Fiverr also allows posting specific job requests. Then, sellers on Fiverr will check those and apply if it fits your criteria. In this scenario, you are setting up the price you want to pay for the service, and that also gives you a chance to find sellers for a better price.
However, often you won’t receive a quality service if you are not willing to pay enough, and that’s why Fiverr also offers GIGs with higher prices.
Sellers who have been on the platform for a while, and have gained a significant number of positive reviews typically charge more for their work. And obviously, by hiring such people to work on your projects you get a bigger chance of receiving quality work.
And if you want to get top-notch quality service from this platform, there is a dedicated section for that called Fiverr Pro. It offers only verified, hand-vetted professional sellers who have demonstrated the best performance on the platform, and the prices from these sellers are the highest out there.
– Great buyer protection
There’s no guarantee that you will be happy with every order on Fiverr. Some sellers may not always deliver what you expect, so as a buyer, you don’t have to accept something you don’t like.
It’s always the right thing to request a revision or just to cancel the order if you are not happy with it. If you make a mistake with your instructions, you can always admit it and ask for corrections. Many sellers on this platform are professional and open-minded so they will understand your point if it is reasonable.
Besides, the majority of sellers on Fiverr offer a few revisions for free, so there’s not too much pressure when submitting your order requirements.
In regards to security and privacy, Fiverr is a safe place for every member. It protects your personal data and allows you to keep your privacy as you don’t have to share your business or personal details unless you choose to do that.
How Fiverr Works: The Process of Finding The Right GIG:
The user experience on Fiverr is great. As we have mentioned, it’s super easy and simple to browse GIGs and find services that you need for your business.
However, there are still things you should know when finding the right service on this platform. Here are the main six steps of how this process works:
1. Use the search bar or choose from categories to find your service:
Fiverr has a main menu that clearly displays categories and subcategories of many different services. If you are not sure how to search for the right service, you can choose the most relevant category to see suggested GIGs by Fiverr. Then you can simply use the options to narrow the GIGs down.
The process can be a little faster if you use the search bar. You can use your keywords in the search as Fiverr works as a search engine. For example, if you type the logo design, the search results will automatically give you some of the best available logo designers of Fiverr.
2. Check the profiles:
No matter what you are looking for, you will find many available GIGs in most categories. So, the next logical step is to browse the seller profiles and read their GIG pages.
On the seller GIG pages, you will get the information about what does the GIG offer, how much does it cost, and how long it will take to deliver it. You will also be able to see the reviews from the people who have already purchased that GIG.
To become more ensured about the service you will get you can also view the seller’s profile page. There you will be able to see even more important info such as seller’s description, spoken languages, linked social accounts, skillset, education, certification, reviews and more.
The most important thing is to make sure that the seller offers all the services that you want. Assuming that something will be included is not a good idea. However, some sellers may mention what you will not get to avoid creating wrong expectations.
3. Contact the seller if you have questions:
If you are not sure about the details of a GIG or have any questions about delivery, you should always ask for more information. In many niches contacting sellers is a must, and it’s also a good way to form long-term relationships.
As by the culture, many sellers on Fiverr are friendly and very responsive, in fact, many of them even encourage buyers to contact them before placing an order.
4. Reviews are important:
After every completed order Fiverr asks buyers to leave an honest review about the service they have received. Those reviews will be visisble on every GIG page and reading them is very important.
Normally, top GIGs have over 100 reviews with 4.8/5 average rankings. It means that they deliver what their buyers expect most of the time.
Both positive and negative reviews will help you to learn more about the seller and the performance of the GIG. If the description promises the service that you want and the reviews are good enough, you can place your order with a minimal risk.
5. Give as much information as you can when placing your order:
Every time you place an order on Fiverr you will be asked to submit your order requirements. Depending on the task, you may want to include a Word document or a spreadsheet that clearly defines what you expect from a buyer.
In this step, you have to be as specific as possible to avoid disappointment and receive the best possible service.
6. Test and save your favorite GIGs:
Once you have all the information you need, it’s the right time to place an order. All you do is you buy a GIG, fill in the requirements of the seller and sit back to wait for your delivery.
You can save your favorite GIGs to revisit them in the future. The strategy of buyers can vary at this point. Some buyers order from one seller to build the relationships with them and get better deliveries. And others like to test the platform by trying multiple GIGs to figure out their best possible options.
7. In case you don’t like the service:
No matter how good this platform is, the chances are you may not always be happy with the service you receive. The good news is that you don’t have to pay for the service you don’t like on Fiverr.
If the seller delivers a poor quality work that does not match your requirements, delivers late, or does not deliver at all, you can always cancel the order and get you money back.
If your cancellation is reasonable, you will be refunded to your Fiverr account balance which you can spend towards the other services, or you can also ask to get refunded to your original payment source.
What To Avoid When Buying Services on Fiverr?
Now when we know how Fiverr works, it’s time to get to know what to avoid when buying services from it. Here are 4 things that you should not do as a buyer on this platform:
1. Don’t use multiple accounts
If you don’t follow the rules of Fiverr, you will simply get banned. One of the rules is that both sellers and buyers must have only one account.
There are many reasons why buyers create more than one account on Fiverr. Usually, they try to get rid of mistakes from the past that may harm their relationships with some sellers or delete bad reviews. And yes, buyers get reviews as well.
However, there are thousands of sellers on Fiverr and you can still get great services from someone else even if it does not work with a specific seller. So there’s no need to have multiple accounts on Fiverr.
2. Don’t ask or give any contact details
Fiverr is very strict on this part. If you try to contact another member outside the platform, you will get banned as Fiverr wants to keep everything inside Fiverr. In some cases, the seller will also get banned because he also agreed to share his contact details.
The platform allows you to contact the buyers on their inbox and upload any relevant files to the order you want, so there is no reason to use Skype, Facebook, emails, phone calls, and other alternative platforms.
The only exception is when the contact details are relevant to the order. For example, you may give login details of a website to get web design services, or you can give your Facebook account login details if you want the seller to set up your Facebook Ads.
3. Don’t be rude
It’s essential to keep a professional and friendly attitude if you want to get excellent services. The good sellers of Fiverr are professionals and expect to work with professionals.
Top sellers will not appreciate bad behaviors of any type and can always cancel an order if they don’t want to work with a buyer. As they tend to work with multiple buyers, they can always afford to lose one.
On the other hand, a professional attitude can help you establish long-term relationships with sellers that deliver amazing results.
4. Don’t leave bad reviews without a good reason
If your goal is to build a relationship with the sellers, you must avoid negative and average reviews. Many buyers are surprised by that, but reviews are very important to sellers and they determine their rankings on Fiverr. Bad rankings mean lower visibility, fewer orders, and lower income.
Leaving reviews lower than five stars can harm their willingness to work with you unless they have too many reviews and that doesn’t hurt their overall ratings.
Sellers may not take risks when accepting orders that can mess up their ratings. They will avoid or block buyers that can leave average reviews and request cancelations without a good reason.
If a delivery is not perfect but good enough to accept it, you can avoid leaving an average review if you plan to work with the seller again. Also, it is completely fine to request revisions or let them know what they did wrong.
Fiverr.com is one of the best marketplaces for both buyers and sellers. You can search and find the service you want in a few simple steps. The sellers have already created multiple GIGs with the services that they can provide, so it’s very easy to find what you are looking for on this platform.
Once you choose a GIG, submit your specific requirements and receive the delivery, you can decide whether or not the seller has met the scope and delivered what you asked. If not, you are always welcome to request the revisions, cancel the order, and ask for your money back.
It’s a simple process without any confusion for the buyers, and here you can truly find great services for some great prices.
Paul Lian is a researcher, writer, and founder of WayToChanges.com. With over eight years of experience in blogging, digital marketing, copywriting, and digital products, he has built multiple six-figure income streams. Through his blog, Paul shares his best expertise, strategies, and tools to help readers achieve financial freedom and success in their own digital ventures.